{"id":1644,"date":"2020-01-23T16:30:23","date_gmt":"2020-01-23T15:30:23","guid":{"rendered":"https:\/\/fr.koddos.net\/blog\/?p=1644"},"modified":"2020-01-24T16:35:56","modified_gmt":"2020-01-24T15:35:56","slug":"microsoft-revele-que-plus-de-250-millions-denregistrements-dassistance-a-la-clientele-ont-ete-exposes-en-ligne","status":"publish","type":"post","link":"https:\/\/fr.koddos.net\/blog\/microsoft-revele-que-plus-de-250-millions-denregistrements-dassistance-a-la-clientele-ont-ete-exposes-en-ligne\/","title":{"rendered":"MICROSOFT R\u00c9V\u00c8LE QUE PLUS DE 250 MILLIONS D\u2019ENREGISTREMENTS D’ASSISTANCE \u00c0 LA CLIENT\u00c8LE ONT \u00c9T\u00c9 EXPOS\u00c9S EN LIGNE"},"content":{"rendered":"\n

Cette\nann\u00e9e, Microsoft a d\u00e9j\u00e0 expos\u00e9\n250 millions<\/a><\/s><\/strong> d\u2019enregistrements de service et d’assistance \u00e0\nla client\u00e8le sur Internet. Ces documents contiennent des enregistrements de\nconversations entre des clients de Microsoft et les repr\u00e9sentants du service\nclient\u00e8le de la soci\u00e9t\u00e9. <\/p>\n\n\n\n

Les\nenregistrements contiennent un registre de 14 ans de toutes les discussions et\ninteractions entre le repr\u00e9sentant et les clients de Microsoft dans le monde\nentier. L’entreprise a donn\u00e9 acc\u00e8s \u00e0 tous ceux qui ont acc\u00e8s \u00e0 Internet, sans\nauthentification ni mot\nde passe<\/a><\/strong>.<\/p>\n\n\n\n

Bob\nDiachenko a dirig\u00e9 l’\u00e9quipe de chercheurs de Comparitech pour d\u00e9couvrir les\ncinq serveurs Elasticsearch, chacun des serveurs contenant le m\u00eame ensemble de\n250 millions d’enregistrements des conversations qui ont eu lieu entre 2005 et\n2019. Lorsque l’\u00e9quipe de recherche a r\u00e9v\u00e9l\u00e9 les r\u00e9sultats de l’exposition \u00e0\nMicrosoft, la soci\u00e9t\u00e9 a imm\u00e9diatement pris des mesures rapides pour att\u00e9nuer\ntoute perte imminente et s\u00e9curiser les donn\u00e9es.<\/p>\n\n\n\n

Chronologie\nde l’exposition<\/strong><\/p>\n\n\n\n

L’\u00e9quipe\nde recherche a pass\u00e9 environ deux jours \u00e0 effectuer les recherches et \u00e0 exposer<\/a><\/strong>\nlesdites donn\u00e9es. Le moteur de recherche BinaryEdge a index\u00e9 les donn\u00e9es le 28\nd\u00e9cembre 2019. Le lendemain, Diachenko a d\u00e9couvert la base de donn\u00e9es et a\ninform\u00e9 Microsoft de ses d\u00e9couvertes. Le 30 d\u00e9cembre, Microsoft a s\u00e9curis\u00e9 les\ndonn\u00e9es et les serveurs pour \u00e9viter toute nouvelle exposition. Microsoft et\nDiachenko ont poursuivi leur enqu\u00eate pour rem\u00e9dier \u00e0 la situation.<\/p>\n\n\n\n

Le\n21 janvier de cette ann\u00e9e, Microsoft a r\u00e9v\u00e9l\u00e9 des d\u00e9tails suppl\u00e9mentaires\nqu’elle avait trouv\u00e9s au cours de l’enqu\u00eate concernant la base de donn\u00e9es.<\/p>\n\n\n\n

21\njanvier 2020 – Microsoft a r\u00e9v\u00e9l\u00e9 des d\u00e9tails suppl\u00e9mentaires sur l’exposition\n\u00e0 la suite de l’enqu\u00eate. M. Diachenko a d\u00e9clar\u00e9 qu’il a signal\u00e9 la situation\nd\u00e8s que l’\u00e9quipe de recherche a d\u00e9couvert l’exposition et que Microsoft a pris\ndes mesures rapides pour rem\u00e9dier \u00e0 la situation le jour m\u00eame.<\/p>\n\n\n\n

Il\ns’est \u00e9galement d\u00e9clar\u00e9 impressionn\u00e9 par la rapidit\u00e9 avec laquelle Microsoft a\nr\u00e9agi \u00e0 la situation, ajoutant que le d\u00e9lai d’ex\u00e9cution rapide a permis\nd’att\u00e9nuer toute atteinte \u00e0 la base de donn\u00e9es ou aux fichiers des clients.\nToutefois, il a soulign\u00e9 qu’il n’est pas certain qu’une autre partie ait pu\nacc\u00e9der \u00e0 la base de donn\u00e9es pendant la p\u00e9riode d’exposition lors de l’enqu\u00eate.<\/p>\n\n\n\n

M.\nDiachenko a r\u00e9v\u00e9l\u00e9 qu’ils ont expurg\u00e9 la plupart des informations\nd’identification de la personnalit\u00e9, y compris les informations de paiement,\nles num\u00e9ros de contact et les adresses e-mail. Cependant, de nombreux dossiers\nne contiennent que des donn\u00e9es simples, comme des remarques, des r\u00e9solutions,\ndes num\u00e9ros de dossier, des e-mails d’agents d’assistance Microsoft, des\ndescriptions de r\u00e9clamations par les conseillers client\u00e8le, des lieux, ainsi\nque des adresses IP.<\/p>\n\n\n\n

Bien\nque la plupart des informations identifiables aient \u00e9t\u00e9 supprim\u00e9es des\ndossiers, l’exposition pourrait encore \u00eatre importante. Il a \u00e9galement soulign\u00e9\nque les fraudeurs de support technique peuvent trouver les donn\u00e9es expos\u00e9es de\nvaleur<\/a><\/strong> \u00e0 leur cause.<\/p>\n\n\n\n

Ces\nfraudeurs de support technique agissent en repr\u00e9sentant faussement l’entreprise\net en contactant les clients, en pr\u00e9tendant \u00eatre le principal support technique\nde l’entreprise. Ils peuvent extorquer des informations suppl\u00e9mentaires \u00e0 ces\nderniers, car ceux-ci peuvent croire qu’ils discutent avec l’entreprise d’une\nv\u00e9ritable \u00e9quipe d’assistance technique.<\/p>\n\n\n\n

Ce\ntype de fraude est tr\u00e8s courant, m\u00eame lorsque les fraudeurs ne disposent pas de\nsuffisamment d’informations sur les clients cibl\u00e9s. La plupart du temps, ils se\nfont passer pour l’\u00e9quipe d’assistance de Microsoft et extorquent des\ninformations suppl\u00e9mentaires qu’ils peuvent utiliser pour obtenir des\ninformations utiles de la part des clients. <\/p>\n\n\n\n

Avec\ndes registres d\u00e9taill\u00e9s et des informations sur les cas \u00e0 leur disposition, les\narnaqueurs pensent qu’ils peuvent r\u00e9ussir \u00e0 tromper leurs victimes.<\/p>\n\n\n\n

Les\nfraudeurs disposent de plusieurs moyens pour exploiter leurs avantages. Ils\npourraient pr\u00e9tendre \u00eatre la v\u00e9ritable \u00e9quipe de support de Microsoft et les\nrenvoyer \u00e0 un vrai num\u00e9ro pour obtenir d’autres contacts. Ensuite, les\nfraudeurs peuvent d\u00e9tourner les appareils des utilisateurs ou rechercher des\ninformations sensibles sur les clients.<\/p>\n\n\n\n

Les\nutilisateurs de Windows et les autres clients de Microsoft devraient se m\u00e9fier\nde ces escroqueries par le biais de courriels et d’appels t\u00e9l\u00e9phoniques.\nMicrosoft a conseill\u00e9 aux utilisateurs de faire tr\u00e8s attention \u00e0 la mani\u00e8re\ndont ils communiquent leurs informations, m\u00eame si la personne poss\u00e8de des\nadresses \u00e9lectroniques ou des num\u00e9ros de t\u00e9l\u00e9phone authentiques. <\/p>\n\n\n\n

L’entreprise\na rappel\u00e9 qu’il est contraire \u00e0 sa politique de demander de mani\u00e8re proactive\ncertains d\u00e9tails sur son compte. Une telle demande ne vient probablement pas de\nMicrosoft.<\/p>\n\n\n\n

Autres\nsituations de s\u00e9curit\u00e9 des donn\u00e9es dans le pass\u00e9<\/strong><\/p>\n\n\n\n

Ces\nr\u00e9centes informations de s\u00e9curit\u00e9 ne sont pas la premi\u00e8re fois auxquelles\nl’entreprise est confront\u00e9e. En 2013, des cyberpirates<\/a><\/strong>\nont rep\u00e9r\u00e9 des bugs dans les serveurs de Microsoft apr\u00e8s s’\u00eatre introduits dans\nsa base de donn\u00e9es. De janvier \u00e0 mars 2019, le compte d’un support Microsoft a\n\u00e9t\u00e9 compromis par des hackers.<\/p>\n\n\n\n

Microsoft\na r\u00e9v\u00e9l\u00e9 que les hackers auraient pu prendre le contr\u00f4le de certains comptes\nd’utilisateurs d’Outlook.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cette ann\u00e9e, Microsoft a d\u00e9j\u00e0 expos\u00e9 250 millions d\u2019enregistrements de service et d’assistance \u00e0 la client\u00e8le sur Internet. Ces documents contiennent des enregistrements de conversations entre des clients de Microsoft et les repr\u00e9sentants du service client\u00e8le de la soci\u00e9t\u00e9. Les enregistrements contiennent un registre de 14 ans de toutes les discussions et interactions entre le … Continue reading MICROSOFT R\u00c9V\u00c8LE QUE PLUS DE 250 MILLIONS D\u2019ENREGISTREMENTS D’ASSISTANCE \u00c0 LA CLIENT\u00c8LE ONT \u00c9T\u00c9 EXPOS\u00c9S EN LIGNE<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":1645,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[6],"tags":[],"class_list":["post-1644","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"yoast_head":"\nMICROSOFT R\u00c9V\u00c8LE QUE PLUS DE 250 MILLIONS D\u2019ENREGISTREMENTS D'ASSISTANCE \u00c0 LA CLIENT\u00c8LE ONT \u00c9T\u00c9 EXPOS\u00c9S EN LIGNE - Blog KoDDoS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fr.koddos.net\/blog\/microsoft-revele-que-plus-de-250-millions-denregistrements-dassistance-a-la-clientele-ont-ete-exposes-en-ligne\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MICROSOFT R\u00c9V\u00c8LE QUE PLUS DE 250 MILLIONS D\u2019ENREGISTREMENTS D'ASSISTANCE \u00c0 LA CLIENT\u00c8LE ONT \u00c9T\u00c9 EXPOS\u00c9S EN LIGNE - Blog KoDDoS\" \/>\n<meta property=\"og:description\" content=\"Cette ann\u00e9e, Microsoft a d\u00e9j\u00e0 expos\u00e9 250 millions d\u2019enregistrements de service et d’assistance \u00e0 la client\u00e8le sur Internet. 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