{"id":665,"date":"2019-03-29T18:21:50","date_gmt":"2019-03-29T17:21:50","guid":{"rendered":"https:\/\/fr.koddos.net\/blog\/?p=665"},"modified":"2019-04-01T18:27:20","modified_gmt":"2019-04-01T16:27:20","slug":"la-ftc-oblige-office-depot-a-debourser-plus-de-25-millions-de-dollars-pour-arnaque","status":"publish","type":"post","link":"https:\/\/fr.koddos.net\/blog\/la-ftc-oblige-office-depot-a-debourser-plus-de-25-millions-de-dollars-pour-arnaque\/","title":{"rendered":"LA FTC OBLIGE OFFICE DEPOT \u00c0 D\u00c9BOURSER PLUS DE 25 MILLIONS DE DOLLARS POUR ARNAQUE"},"content":{"rendered":"

L’Office Depot et le support technique Support.com ont \u00e9t\u00e9 contraints de d\u00e9bourser 35 millions de dollars pour faire face \u00e0 un scandale impliquant un service de d\u00e9tection de logiciels malveillants.<\/strong><\/em><\/p>\n

Office Depot, avec sa filiale OfficeMax, a \u00e9t\u00e9 oblig\u00e9 de verser 25 millions de dollars \u00e0 la FTC \u00e0 la suite d’une d\u00e9couverte qui montrait que ses clients avaient \u00e9t\u00e9 escroqu\u00e9s par l’utilisation d’un faux scan de logiciel malveillant. Support.com, la soci\u00e9t\u00e9 qui a fourni le pr\u00e9tendu scanner de logiciels malveillants, a re\u00e7u l’ordre de payer 10 millions de dollars dans une d\u00e9cision qui, selon de nombreux observateurs du secteur, est un signe de renforcement de l’\u00e9ducation technologique au sein de la FTC.<\/p>\n

Le faux scan a co\u00fbt\u00e9 des millions aux consommateurs.<\/strong><\/p>\n

OfficeDepot, sa filiale OfficeMax et Support.com, ont tous utilis\u00e9 un programme appel\u00e9 PC Health Check pour effectuer une v\u00e9rification frauduleuse des ordinateurs de leurs clients. Ils ont d\u00e9clar\u00e9<\/a><\/strong> que le programme effectuerait une analyse approfondie de l’ordinateur en question et indiquerait si des programmes malveillants avaient \u00e9t\u00e9 d\u00e9tect\u00e9s sur le syst\u00e8me. Cependant, la FTC a constat\u00e9 que le programme utilisait uniquement les r\u00e9ponses d’un questionnaire pr\u00e9-examen pour montrer les probl\u00e8mes.<\/p>\n

Les quatre questions pr\u00e9alables \u00e0 l\u2019ex\u00e9cution du logiciel \u00e9taient con\u00e7ues pour signaler les programmes malveillants en se basant uniquement sur les r\u00e9ponses aux questions pos\u00e9es. La FTC a constat\u00e9 que le programme ne fonctionnait pas comme pr\u00e9vu, ce qui constituait une fraude de la part des entreprises concern\u00e9es.<\/p>\n

Les questions pos\u00e9es par le logiciel \u00e9taient du genre \u00abvotre ordinateur est-il lent?\u00bb, \u00abVotre ordinateur tombe-t-il fr\u00e9quemment en panne?\u00bb, \u00abVotre ordinateur affiche-t-il des publicit\u00e9s? et \u00abavez-vous des avertissements sur un virus?\u00bb. Si l’une de ces cases \u00e9tait coch\u00e9e, le programme recommanderait alors au client d’acheter des correctifs techniques co\u00fbteux et volumineux. Ces correctifs techniques pourraient atteindre des centaines de dollars pour chaque service.<\/p>\n

Le programme \u00e9tait r\u00e9pandu et bien connu au sein de la soci\u00e9t\u00e9.<\/strong><\/p>\n

Selon la plainte re\u00e7ue par la FTC, Office Depot et OfficeMax ont tous deux demand\u00e9 \u00e0 leurs employ\u00e9s d’ex\u00e9cuter le programme sur chaque ordinateur introduit dans leurs magasins. Les services offerts par le programme ont escroqu\u00e9 ces personnes avec des dizaines de millions de dollars.<\/p>\n

La plainte all\u00e9guait \u00e9galement que le programme de faux logiciels malveillants<\/a><\/strong> avait \u00e9t\u00e9 ex\u00e9cut\u00e9 pendant 7 ans. L’arnaque a \u00e9t\u00e9 lanc\u00e9e en 2009 et s’est poursuivie jusqu’au novembre 2016<\/a><\/strong>. La raison pour laquelle cela a \u00e9t\u00e9 arr\u00eat\u00e9 \u00e0 ce moment-l\u00e0 est d\u00fb \u00e0 la couverture des nouvelles. KIRO-7, une soci\u00e9t\u00e9 affili\u00e9e \u00e0 CBS, a signal\u00e9 la falsification du scannage et du service. Cela a \u00e9t\u00e9 fait en d\u00e9pit du fait que des employ\u00e9s ont dit \u00e0 OfficeDepot pendant des ann\u00e9es qu\u2019il \u00e9tait faux.<\/p>\n

Un exemple de plainte concerne un employ\u00e9 qui s’est plaint \u00e0 la haute direction \u00e0 un moment donn\u00e9 en 2012. L’employ\u00e9 a \u00e9t\u00e9 cit\u00e9 dans la plainte affirmant qu’ils ne pouvaient pas \u00ab\u00a0justifier le fait de mentir \u00e0 un client ou d’\u00eatre amen\u00e9 \u00e0 lui mentir pour que notre magasin puisse gagner quelques dollars suppl\u00e9mentaires\u00a0\u00bb.<\/p>\n

Cette citation est d\u00e9j\u00e0 assez accablante, car la FTC a trouv\u00e9 la preuve que la direction a effectivement re\u00e7u cette plainte, parmi bien d’autres. La plainte a \u00e9galement montr\u00e9 qu’OfficeDepot savait que le programme ne faisait pas ce qu’il avait dit. Ils ont chang\u00e9 de politique en 2013, en ordonnant \u00e0 leurs magasins de ne pas ex\u00e9cuter le programme apr\u00e8s les r\u00e9parations. En apparence, cela permettrait d’emp\u00eacher les gens de cliquer sur l’une des questions et de constater que la r\u00e9paration \u00abn’aidait pas\u00bb.<\/p>\n

La FTC a d\u00e9clar\u00e9 qu’elle utiliserait les 25 millions de dollars vers\u00e9s par OfficeDepot et les 10 millions de dollars vers\u00e9s par Support.com pour rembourser les victimes de la fausse scanner de programme malveillant<\/a><\/strong>. OfficeDepot n’a fait aucun commentaire dans les m\u00e9dias sur les r\u00e9sultats de l’enqu\u00eate de la FTC.<\/p>\n

Le pr\u00e9sident de la FTC, Joe Simons, avait cependant quelque chose \u00e0 dire. Il a d\u00e9clar\u00e9 que \u00ab\u00a0cette affaire devrait envoyer un message clair aux entreprises: elles devront faire face \u00e0 de lourdes cons\u00e9quences si elles utilisent la tromperie pour amener les consommateurs \u00e0 acheter des services co\u00fbteux dont ils n’ont peut-\u00eatre pas besoin.\u00a0\u00bb<\/p>\n","protected":false},"excerpt":{"rendered":"

L’Office Depot et le support technique Support.com ont \u00e9t\u00e9 contraints de d\u00e9bourser 35 millions de dollars pour faire face \u00e0 un scandale impliquant un service de d\u00e9tection de logiciels malveillants. Office Depot, avec sa filiale OfficeMax, a \u00e9t\u00e9 oblig\u00e9 de verser 25 millions de dollars \u00e0 la FTC \u00e0 la suite d’une d\u00e9couverte qui montrait … Continue reading LA FTC OBLIGE OFFICE DEPOT \u00c0 D\u00c9BOURSER PLUS DE 25 MILLIONS DE DOLLARS POUR ARNAQUE<\/span><\/a><\/p>\n","protected":false},"author":5,"featured_media":666,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[6],"tags":[],"class_list":["post-665","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"yoast_head":"\nLA FTC OBLIGE OFFICE DEPOT \u00c0 D\u00c9BOURSER PLUS DE 25 MILLIONS DE DOLLARS POUR ARNAQUE - Blog KoDDoS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fr.koddos.net\/blog\/la-ftc-oblige-office-depot-a-debourser-plus-de-25-millions-de-dollars-pour-arnaque\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LA FTC OBLIGE OFFICE DEPOT \u00c0 D\u00c9BOURSER PLUS DE 25 MILLIONS DE DOLLARS POUR ARNAQUE - Blog KoDDoS\" \/>\n<meta property=\"og:description\" content=\"L’Office Depot et le support technique Support.com ont \u00e9t\u00e9 contraints de d\u00e9bourser 35 millions de dollars pour faire face \u00e0 un scandale impliquant un service de d\u00e9tection de logiciels malveillants. Office Depot, avec sa filiale OfficeMax, a \u00e9t\u00e9 oblig\u00e9 de verser 25 millions de dollars \u00e0 la FTC \u00e0 la suite d’une d\u00e9couverte qui montrait … Continue reading LA FTC OBLIGE OFFICE DEPOT \u00c0 D\u00c9BOURSER PLUS DE 25 MILLIONS DE DOLLARS POUR ARNAQUE\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fr.koddos.net\/blog\/la-ftc-oblige-office-depot-a-debourser-plus-de-25-millions-de-dollars-pour-arnaque\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog KoDDoS\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/koddosCom\" \/>\n<meta property=\"article:published_time\" content=\"2019-03-29T17:21:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-04-01T16:27:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i2.wp.com\/fr.koddos.net\/blog\/wp-content\/uploads\/2019\/04\/Office_Depot_Corporate_Headquarters.jpg?fit=668%2C443&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"668\" \/>\n\t<meta property=\"og:image:height\" content=\"443\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"KoDDoS\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@koddoscom\" \/>\n<meta name=\"twitter:site\" content=\"@koddoscom\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"KoDDoS\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/fr.koddos.net\\\/blog\\\/la-ftc-oblige-office-depot-a-debourser-plus-de-25-millions-de-dollars-pour-arnaque\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/fr.koddos.net\\\/blog\\\/la-ftc-oblige-office-depot-a-debourser-plus-de-25-millions-de-dollars-pour-arnaque\\\/\"},\"author\":{\"name\":\"KoDDoS\",\"@id\":\"https:\\\/\\\/fr.koddos.net\\\/blog\\\/#\\\/schema\\\/person\\\/d22f7fb31dc4d117c9eb5c9cfe533f85\"},\"headline\":\"LA FTC OBLIGE OFFICE DEPOT \u00c0 D\u00c9BOURSER PLUS DE 25 MILLIONS DE DOLLARS POUR ARNAQUE\",\"datePublished\":\"2019-03-29T17:21:50+00:00\",\"dateModified\":\"2019-04-01T16:27:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/fr.koddos.net\\\/blog\\\/la-ftc-oblige-office-depot-a-debourser-plus-de-25-millions-de-dollars-pour-arnaque\\\/\"},\"wordCount\":768,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/fr.koddos.net\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/fr.koddos.net\\\/blog\\\/la-ftc-oblige-office-depot-a-debourser-plus-de-25-millions-de-dollars-pour-arnaque\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/fr.koddos.net\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/Office_Depot_Corporate_Headquarters.jpg?fit=668%2C443&ssl=1\",\"articleSection\":[\"Actualit\u00e9s\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/fr.koddos.net\\\/blog\\\/la-ftc-oblige-office-depot-a-debourser-plus-de-25-millions-de-dollars-pour-arnaque\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/fr.koddos.net\\\/blog\\\/la-ftc-oblige-office-depot-a-debourser-plus-de-25-millions-de-dollars-pour-arnaque\\\/\",\"url\":\"https:\\\/\\\/fr.koddos.net\\\/blog\\\/la-ftc-oblige-office-depot-a-debourser-plus-de-25-millions-de-dollars-pour-arnaque\\\/\",\"name\":\"LA FTC OBLIGE OFFICE DEPOT \u00c0 D\u00c9BOURSER PLUS DE 25 MILLIONS DE DOLLARS POUR ARNAQUE - 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